Here Are The 6 Easy Ways To Report MTN Mobile Money Fraud Cases In Ghana

Since the ‘Sister nie oo’ fraudsters are not resting, you should also get to know how to report these mobile money fraudsters. 

Doing this keeps your account safe and helps these telcos cramp down on the fraud cases that have been growing.

Report Fraud Case Using The MTN Mobile Money Shortcode

As hackers are constantly finding new ways to steal people’s money, MTN is also stepping up their game, and now you can report any suspected number to MTN right after the call. To do

How Report Fraud Case Using The MTN Mobile Money Shortcode

  1. Dial the MTN Mobile Money Shortcode *170#
  2. Select 6: My Wallet
  3. Choose 4: Report Fraud
  4. Now choose the type of Fraud. Here you will have to specify what that fraudster did. Either the fraudster called you that he has made a wrong transaction, sent a fake SMS, Fake Promotion, Fake Blocking, or used a New Reversal Process.
  5. Type in the fraudster’s number, You be asked if you transferred the money or not.
  6. Please enter your details, now tell MTN what happened, how it all started, and whatever went on between you and the fraudster.
  7. After that, MTN will take over and deal with that fraudster.

Call Customer Care 100

MTN customer care is 100. Anytime you feel like a fraudster is after your money, all you have to do is call their customer call line, which is 100 and speak to a customer representative.

Here Is How To Report Mobile Money Fraud To MTN Customer Care 

  1. Dial 100
  2. Choose your preferred language 
  3. Press 5 to speak to a customer care representative
  4. Now report the case to the customer representative, tell them what happened.

The customer care representative will ask for the following information:

  • Your number 
  • The fraudsters number
  • The amount that fraudsters got from your mobile money account (this is if he was successful In the Fraud)
  • The time the incident happened

Send Email To mobilemoneystr@mtn.com.gh.

You can also report fraud issues to MTN Mobile Money fraud working mail. Anytime you suspect a mobile money fraud, all you have to dodo is send a mail to this MTN Mobile Money anti-fraud working mail, someone will take over your case and work on it, and if they need to call you, they will contact you for further investigation.

One thing to note is that anytime you are reporting a mobile money fraud to that number, it is advisable to give them every detail you have to make investigations easier and faster. Don’t forget to add your number so that they can contact you.

Send SMS To 1515

If you ever want to report a mobile money fraud right away using a short code, then you need to use 1515 to register.

1515 is a shortcode for reporting all mobile money-related fraud issues; this is a unique shortcode that MTN Ghana created to combat mobile money fraud. All you have to do is send your details to that number

Any MTN Mobile money anti-fraud team available will take over your case and start working on it.

Visit Any MTN Center To Report The Fraud Incident

MTN Ghana has offices all around the country. When you suspect any fraud case, you can visit the nearest MTN Ghana office near you to report the incident.

When going, make sure to take your phone with you as you will be asked to provide the number of the fraudster, the type of Fraud he tried on you, your number, and the time he started to approach you.

Report Fraud Case To Ghana Police 

When it comes to combating Fraud in Ghana, Ghana police are well known for this, so if you suspect any fraud issue on your mobile money account, you can report the case to any police station near you, they will look into it.

Conclusion 

Mobile money will continue to grow big as many people keep on using it each day. As it grows and becomes more prominent, hackers will always find new ways to steal people’s money from their mobile money account.

In this article, we went through how to report any MTN Mobile Money fraud issues and how to go about each one of them.

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